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inf@atmcolorado.com

Monday – Sunday: 8am -10pm

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ATM Setup

Professional

ATM SETUP

  • Remove the ATM from the box and unlock it from the pallet.
  • Set up a topper and cash dispenser (for some models).
  • Fasten all the decals to the ATM, along with the surcharge sticker, the bank notice, bank branding, and the topper displays. Change the safe combination from the factory default to the merchant’s choice.
  • Place the ATM near power outlets (110V) and phone or data lines. Use a dedicated analog phone line or static IP address network connection.
  • Use anchors to secure the machine to the floor. There are 4 pre-drilled holes hidden in the base of the ATM machine and these are used for mounting.
  • Turn the power on.
  • Select menu options and enter location-related data: business name, business address, welcome screen content, etc.
  • Change the master password and select the merchant password for account usage.
  • Enter the primary and backup phone numbers for host communication, terminal ID, and routing ID information.
  • Enter the encryption key strings, provided by the processor. (Should be mailed to the business location).
  • Destroy the encryption keys after the entry.
  • Perform a download or exit supervisor mode. If all data has been entered correctly, a welcome screen appears.
  • Use your card to perform a balance inquiry and an invalid PIN transaction to verify interaction with the processor.
  • Contact us if you want to know more about our ATM services.

CUSTOMER SERVICE

For people who bought ATM equipment with processing service from ATM Colorado, we are facilitating free technical support during normal business hours.

We will provide technical support phone numbers to our customers through email upon ATM processing application approval. We could also arrange Professional Programming and Installation services at an extra charge of $400.

  • Monday – Friday 8:00 AM – 9:00 PM, Mountain Time
  • After-hours support: $10 for each call.
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ATM Card

ATM MONITORING

1. Upon ATM terminal activation, access to the web monitoring system will be provided. With the help of ATM monitoring, you can access timely and up-to-minute transaction data on any of your ATMs, at any time.

2. This feature makes sure your ATMs are running and generating income. This ensures the machine is not down due to a lack of money or a missed bill. When it comes to full-service ATM partner relationships, our system will provide you with complete peace of mind that your customers are never facing any inconvenience.

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